Newsletter – Leaders and Reality Testing: Do Your Leaders See Themselves as They Really Are?

November 27, 2017

Leaders and Reality Testing: Do Your Leaders See Themselves as They Really Are?

When we are coaching or conducting leadership development sessions, we use a variety of self-assessment tools, including EQ-i 2.0, conflict styles testing, and values clarification. What we notice, however, is that some leaders consistently see themselves as high performing in all areas and not as they really are. When this happens, we are frequently called upon to deliver the bad news:  their reality testing is off the mark.

“…a leader without true self-awareness is virtually uncoachable and unlikely to develop.”

In https://hbr.org/2017/03/how-to-tell-leaders-theyre-not-as-great-as-they-think-they-are, Professor Tomas Chamorro-Premuzic, PhD, suggests a variety of tools to deliver the bad news. In our experience, unless someone is willing to do this, a leader without true self-awareness is virtually uncoachable and unlikely to develop.

What Should You Do?

Here are some suggestions to make sure that leaders see themselves accurately:
  • Use data.  Most successful leaders are driven by data so use 360 feedback or employee engagement surveys to reflect back to leaders how they are seen. Make sure that employees feel safe offering honest assessments by using anonymous tools. Sometimes leaders want to dismiss these results, but an effective coach will point out that they still have a problem. Either the data is correct or, if it is incorrect, they have a perception problem. Their followers do not perceive them the way they would like to be perceived and they need to work on that issue.
  • Appeal to their own values and motivators.  If you are coaching or assessing a leader who is motivated by power, for example, remind them that improving certain skills has been shown to help them outperform their competitors.
  • Use an outside coach. Someone from outside the organization may be able to confront people in a way that insiders cannot.
  • Make giving and receiving feedback a part of the organizational culture.  Institute systems so that giving suggestions for improvement is routine for everyone and not something to be feared as an unusual event.
  • Dig deeper.  Leaders who do not want to admit flaws may be driven by fear of how they will be perceived if they make mistakes. Help them see that mistakes are for learning, all leaders make mistakes, and research has shown that the best leaders are humble and honest in the face of missteps.

 Did You Know

All of our coaching and assessments include proven ways to challenge leaders.

Call or write us at: 303-216-1020 or Lynne@workplacesthatwork.com

Learn more about our training offerings and check out our team members at:
 

Be sure to read Lynne’s books on Affirmative Action and Sexual Harassment.

Workplaces That Work | (303) 216-1020 | lynne@workplacesthatwork.com
3985 Wonderland Hill | Suite 106 | Boulder, CO 80304

Newsletter – Curing Condescension: Why Leaders Should Never Ask Why!

November 20, 2017

Curing Condescension: Why Leaders Should Never Ask Why!

For some reason, I seem to receive a lot of requests to coach leaders when their staff charges that they have poor people skills, low emotional intelligence, and are “condescending”. I’ve found it difficult to explain to these leaders what condescending actually means. For some reason, they just don’t see it.

“Appropriate levels of empathy and assertiveness drive successful and productive conflict resolution.”

When we have these clients do an Emotional Intelligence (EQi) assessment, however, they almost always come up rather low on empathy and too high on aggressiveness. Appropriate levels of empathy and assertiveness (rather than aggressiveness) drive successful and productive conflict resolution.

What I suspect happens to these leaders is that they handle conflict and negotiations in an aggressive mode without tempering their aggression with empathy. Thus, their staff describes them as “condescending”. While one dictionary definition of this word is: “Behaving toward other people in a way that shows you consider yourself socially or intellectually superior to them.”

Using that definition with clients doesn’t seem to trigger understanding. What may help, however, is cautioning them about the use of the word why.

What Should You Do?

If your staff has offered feedback to you (or someone you’re coaching) that you’re condescending, take these steps:

  • Believe them.  Employees are very sensitive to tone and will pick up condescension every time. Don’t argue, debate, or get defensive.
  • Ask for examples. They may have a hard time coming up with these in the moment but ask them to keep track and let you know.
  • Stop using WHY.  Why frequently comes across as accusatory and has a way of making people think that you believe they were stupid to take certain actions. Instead, ask, in an open-ended way, for clarification. Use words like who, where, what. Being puzzled and confused always helps lower the emotional intensity of conversations, so use those explanations for your questions.
  • Sit down if you’re standing, breathe, lean back, don’t point at people, and use a normal tone of voice.
  • Save email for facts.  If you want to know why someone did something or are in the midst of a conflict, you have to sort it out face-to-face, or at least over the phone.

 Did You Know

Our coaching, Emotional Intelligence assessments and workshops help leaders escape from the condescension trap.

Call or write us at: 303-216-1020 or Lynne@workplacesthatwork.com

Learn more about our training offerings and check out our team members at:
 

Be sure to read Lynne’s books on Affirmative Action and Sexual Harassment.

 

Workplaces That Work | (303) 216-1020 | lynne@workplacesthatwork.com
3985 Wonderland Hill | Suite 106 | Boulder, CO 80304

Newsletter – Harassment Prevention: Is it the Individual or the Culture? Does One-on-One Sensitivity Training Work?

November 13, 2017

Harassment Prevention: Is it the Individual or the Culture? Does One-on-One Sensitivity Training Work?

While the claims continue to mount against powerful men (so far they’ve all been men) accused of sexual harassment and assault, our phones continue to ring for clients requesting “one-on-one sensitivity training”. While I always thought this kind of coaching should be called “appropriate behavior training” in order  to clarify that decent behavior doesn’t require anyone to be “sensitive”, we’ve

always provided this service and find it to be an effective prevention measure against sexual harassment and assault.

In addition, however, we always ask clients what consequences have been delivered and recommend that they provide harassment training for the entire group. Without those steps, we find that other leaders and employees will simply not believe that the culture has changed, that complaints will be addressed seriously and without retaliation, and that there will be consequences for inappropriate behavior.

“appropriate behavior training”… doesn’t require anyone to be “sensitive”

Many years ago, we did a series of harassment trainings around the country for a large organization where an executive had grabbed a woman’s private parts at a holiday party. There were many witnesses and no dispute about the facts. The executive was not fired but did have both his salary and stock options cut significantly. These actions were considered private “personnel” issues and were not disclosed to the general employee population. When we did these sessions, we always received a question from someone about whether the organization’s policies applied to executives. Of course we responded that they did and the room would laugh. That did, however, give us the opportunity to explain that there were many severe consequences that usually remained confidential when organizations dealt with these matters. Executive accountability continued to haunt the organization but at least we could deliver that message.

In many organizations, of course, the executive would have been fired, but as frequently happens, he was considered too valuable for them to lose.

What Should You Do?

1)     Make sure that the consequences are severe enough so that the behavior stops. Realize that you will be sending a message to the entire organization, especially if the behavior was well known (as it usually is).
2)     By all means, provide individual and effective coaching for the alleged harasser.
3)     Provide effective harassment training for the entire affected group, and preferably for the entire organization. Effective harassment training is not a thirty minute video. It should be long enough to address awareness, questions about the allegations and provide skills practice. When addressing questions about rumors, we always respond in a sanitized way about the general legal and policy rules for handling complaints, investigations and consequences, without revealing confidential information about this particular claim.

For employees, skills practice should include some kind of assertiveness exercise, so that they’re familiar with how to tell someone to stop inappropriate behavior. For managers, the skills practice should include how to receive complaints and how to intervene.

 Did You Know

We provide both one-one-one coaching as well as conducting investigations and training.

Call or write us at: 303-216-1020 or Lynne@workplacesthatwork.com

Learn more about our training offerings and check out our team members at:
Be sure to read Lynne’s book on sexual harassment.
Affirmative Action
Workplaces That Work | (303) 216-1020 | lynne@workplacesthatwork.com
3985 Wonderland Hill | Suite 106 | Boulder, CO 80304

Newsletter – Harvey Weinstein, Kevin Spacey and Why Victims Don’t Confront

November 6, 2017

Harvey Weinstein, Kevin Spacey and Why Victims Don’t Confront

Every day it seems we hear about a new powerful man (so far they’ve all been men) accused of sexual harassment or sexual assault – sometimes from decades ago. Among the common rumblings I’ve heard about these allegations are questions concerning why victims don’t confront their harassers when the events occur. When we conduct training on these issues with groups or with one-on-one sensitivity sessions, people frequently ask:  “why didn’t the victim come to me?”

“The most common reasons are that they’re afraid they won’t be believed and/or afraid of retaliation.”

In my experience, there are a number of reasons:
  • Embarrassment;
  • Afraid people will not believe them;
  • Wondering if they did something wrong;
  • Fear of retaliation;
  • Fear for their personal safety;
  • Fear of being laughed at;
  • Don’t want to get the harasser in trouble;
  • Fear of their partner/spouse/family finding out;
  • Don’t want to be bothered;
  • Unaware that it violates the organizations’ policy;
  • Fear of negative career effect;
  • Fear of being ostracized;
  • Cultural restraints; and
  • Don’t want the harasser to know they are vulnerable

The most common reasons are that they’re afraid they won’t be believed and/or afraid of retaliation. The chorus of voices joining into the “me too” campaign also raised these reasons.

What Should You Do?

The most important thing that you should do is to create a “complaint friendly” environment. Leaders sometimes suggest that they have enough complaints but trust me, you want to know what’s happening, not have the first notice be a subpoena that lands on your desk.
Second, be a good role model. Make sure that people know that you would never engage in this behavior, nor will you tolerate it in others.

Intervene when you see inappropriate behavior and speak with complainants privately so they feel safe.

 Did You Know

In all our sessions on diversity, inclusion and harassment issues we focus on how to intervene and

how to create a “complaint friendly” environment.

Call or write us at: 303-216-1020 or Lynne@workplacesthatwork.com

Learn more about our training offerings and check out our team members at:
Be sure to read Lynne’s book on sexual harassment.
Sexual Harassment
Workplaces That Work | (303) 216-1020 | lynne@workplacesthatwork.com
3985 Wonderland Hill | Suite 106 | Boulder, CO 80304